May 18, 2006
- Jersey City, NH
Antenna Software, Inc., a leading provider of wireless software solutions for the mobile enterprise, announced that it received the Business Impact Award at the 2006 Wireless Enterprise Symposium, presented by Research In Motion (RIM) (NASDAQ: RIMM), as part of RIM’s Wireless Leadership Awards. Antenna was recognized for its work with customer EMC Corporation, deploying the mobile solution with the greatest business impact. The inaugural Wireless Leadership Awards were established to recognize RIM partners and customers for their innovation and results in deploying wireless solutions.
“We’re pleased to receive such high recognition from our long-time partner Research In Motion, and congratulate EMC’s Customer Service organization for their outstanding use of mobile technology to streamline their field service organization,” said Jim Hemmer, President and CEO of Antenna Software. “EMC’s deployment of Antenna’s A³ Field Service Intelligence is a strong example of the tremendous capabilities and opportunities that mobility provides to Antenna’s enterprise customers.”
“Enterprise customers are increasingly deploying wireless solutions that change the way organizations communicate and conduct business,” said Mark Guibert, Vice President, Corporate Marketing at Research In Motion. “We are pleased to recognize Antenna and EMC for deploying a BlackBerry based solution that allows field service teams to report with greater accuracy and speed, providing measurable results in both workflow efficiencies and customer service.”
EMC Corporation is a world leader in products, services, and solutions for information management and storage. EMC’s Customer Service organization uses Antenna Software mobile applications and BlackBerry® from RIM to provide on-demand access to customer information for more than 1450 field service engineers in 75 countries. Antenna’s A³ Field Service Intelligence suite leverages BlackBerry to provide EMC Customer Service field engineers with an “always-on” capability that enables them to complete business-critical tasks such as on-site service support, inventory control, real-time invoicing, and service history updates. EMC personnel can receive and provide real-time service updates, as well as billing and inventory information.
“We wanted to enable EMC’s Customer Service field service engineers to update multiple corporate systems with a single, wireless platform for greater speed – and provide a higher level of accuracy and efficiency in reporting real-time information,” added Hemmer. “Leveraging BlackBerry, Antenna provided an out-of-the-box solution with best practices built in, but also configured the solution to fit EMC’s needs.”
“EMC strives for excellence in everything we do and we are honored to receive this recognition from RIM with Antenna,” said Cynthia Curtis, Senior Director, EMC Customer Service Marketing. “When it comes to service and support, EMC is committed to providing customers with the best total customer experience. Antenna’s A³ Field Service Intelligence Suite for BlackBerry helps us ensure that EMC Customer Service engineers receive the valuable, time-sensitive data needed to deliver award-winning support no matter where they are in the field.”